SHIPPING & RETURNS
Shipping
All Saltward orders are produced on demand and shipped directly from our production partner. Because each piece is made to order, please allow for production time before shipping begins.
PRODUCTION TIME
Orders typically take 2–5 business days to produce. During peak periods or product launches, production may take up to 7 business days.
DELIVERY ESTIMATES
Made to order. Allow 2 to 4 weeks for delivery within Australia. International delivery times vary by destination and are shown at checkout.
Delivery times are estimates and may vary depending on customs processing and local postal services. Shipping costs are calculated at checkout based on destination and order weight.
ORDER TRACKING
You will receive a confirmation email with tracking details once your order has shipped. If your tracking has not updated for an extended period, please reach out and we will look into it.
Returns & Exchanges
Because each Saltward product is made to order, we are unable to accept returns for change of mind. We want you to be confident in your purchase — please check our size guide carefully before ordering.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged, defective, or with a printing error, please contact us within 30 days of receiving your order. Include your order number and clear photos of the issue. We will arrange a replacement or refund at no additional cost.
This does not affect your rights under the Australian Consumer Law.
LOST IN TRANSIT
If your package has not arrived within 30 days of the estimated delivery date, please get in touch. We will investigate with the carrier and arrange a resolution.
WRONG ADDRESS
If an incorrect or incomplete shipping address is provided at checkout, the order may be returned to our fulfilment facility. In this case, you will be responsible for the cost of reshipment.
Questions
For any shipping or returns enquiries, email us at support@saltward.com.au. We aim to respond within 24 hours.