PRIVACY POLICY

Saltward (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and disclose information when you visit saltward.com.au or place an order with us. We handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Information we collect

We collect information you provide directly when you:

• Place an order (name, shipping and billing address, email, phone number, payment details processed by Shopify).
• Create an account or subscribe to our newsletter (email address, optional name).
• Contact us (the content of your message and contact details).

We also collect technical information automatically when you visit the site, including IP address, browser type, device information, pages viewed and referring URL. This is collected through cookies and analytics tools such as Google Analytics and the Meta Pixel.

How we use your information

• To process and fulfil your orders, including shipping and customer support.
• To send order confirmations, shipping updates and service communications.
• To send marketing emails (only if you have subscribed — you can unsubscribe at any time).
• To improve our website, products and customer experience.
• To comply with our legal obligations and prevent fraud.

Sharing your information

We share information only with service providers who help us operate our business, including:

• Shopify (e-commerce and payment processing).
• Klaviyo (email marketing).
• Our production and shipping partners (to fulfil orders).
• Google Analytics and Meta (anonymised website analytics and advertising).

We do not sell your personal information. We may disclose information if required by law.

Cookies

Our website uses cookies and similar technologies to remember your preferences, keep your cart between visits and measure how the site is used. You can control cookies through your browser settings; disabling them may affect site functionality.

Data security and retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We retain information only for as long as needed to fulfil the purposes set out above or to comply with legal obligations.

Your rights

You can request access to the personal information we hold about you, ask us to correct it, or request its deletion. To make a request, email us at support@saltward.com.au. If you have a concern about how we have handled your information, you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).

Updates to this policy

We may update this policy from time to time. The current version will always be available on this page with the “last updated” date.

Contact

For any privacy questions, email support@saltward.com.au.